Customer Service Representative |
| Location: | Buford, GA |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Paid time off, 401k, Medical & Dental coverage and much more. |
| Employment Type: | Full Time |
| Department: | Customer Service |
| Description: | DISCOVER THE DIFFERENCE
Global Equipment, a subsidiary of Systemax Inc., a Fortune 1000 company, is recognized by customers and vendors alike as the leading direct marketer of industrial equipment. With over 40 full-color catalogs in multiple languages, extensive sales efforts, and comprehensive support services, Global Equipment has exciting opportunities for professionals.
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| Duties: | � Answers inbound service calls for Global Equipment Company.
� Assists customers with account activities (orders, returns, etc.,) by receiving inbound calls.
� Provides effective problem resolution and suggestions regarding customer complaints and/or concerns.
� Investigates and updates customers regarding inquiries and/or complaints.
� Perform other related duties as assigned.
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| Qualifications: | � Must have previous Call Center experience.
� Must have experience in customer service interactions.
� Must have typing and/or data entry skills.
� Must have strong problem resolution and reasoning abilities.
� Must have demonstrated high level of dependability.
� Must be capable of utilizing Microsoft Word, Excel, Explorer and Outlook.
� Must be able to handle multiple tasks and priorities using effective organizational and time-management skills. |
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